Customer Service Centres
The Furness area of North West of England for setting up a customer service centre to serve the UK and Europe. It has wireless and fixed broadband communication links.
A pool of skilled, flexible people is available in a population of 172,200 in South Cumbria. Furness has high levels of home ownership (76%) indicating a stable population on which to draw upon. Shift working is a common feature in Furness due to its manufacturing heritage and high quality service. Furness has a number of niche service providers, examples include:
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Liberata employ over 300 people at Furness Business Park, Barrow at Lake House.They provide financial services to local authorities across UK primarily involving Council Tax collection or Housing Benefits
Agilisys employ 240 people in Craven House, central Barrow assisting financial services operations of major banks and credit card companies as well as delivering Consumer Direct for the Office of Fair Trading
Barrow Travel provide group/cruise travel services from Furness Business Park, through around 80 people.
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| BT employ over 110 people delivering services for Manx Telecom, Telewest and others. BT’s customer service centre handles over 20 million calls per year and is one of BT’s top 5 performing “call centres” in terms of performance, customer satisfaction and efficiency. |
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| Furness Building Society deliver Financial services advice and operate their hq from barrow |
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Orcina are providers of software solutions for the offshore/subsea cable industry.
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| James Fisher Provide a specialist service to defence/marine clients. |
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Customer Service centres can be set up in any of the towns in Furness, sites such as Furness Business Park offer:
- A Business park location adjacent to residential areas
- Ease of access by public transport and car
- Adjacent retail facilities and leisure attractions
- On site childcare facilities
- Furness College service training centre
- Rental costs in the region of £7 -10 per sq ft
If you are interested in developing a customer service business in Furness we have a total business support package for you.
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